RETURNS AND EXCHANGES

Returns and exchanges
Consumer protection (cancellation of a transaction) regulations allow consumers to unilaterally cancel consumer transactions made at the business.
* Cancellation of the transaction will be possible if all 3 of the following conditions are met:
The value of the purchased product exceeds NIS 50.
2. The product was not damaged and the buyer did not make any use of it.
3. The product was returned to the business.
The right to exchange / cancel a transaction will not apply to products specified in the law and, inter alia, in the following cases: products ordered and assembled specifically for the consumer due to the order;
The process of preparing the candles is done by hand, after placing an order we will work to prepare them personally and therefore there will be no color replacement / return of products made in a personal design.
The website has permission to cancel a transaction at its discretion at any time.
Notice of cancellation in such a situation will be sent to the transaction operator and we will not charge the customer a credit card or refund him the full amount paid for the transaction.
In case of lack of product in stock the site will be allowed to cancel the transaction or offer a replacement item in an equivalent amount.
The customer will not have a claim / demand / claim for cancellation of a transaction.